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Posts tagged ‘formality’

The downside of convenience stores in Indonesia

Convenience stores are now everywhere and in every corner of the world.

Indonesia can now be said as a country with a million mini markets or convenience stores, and in the future will be a country with a millionĀ malls.

They are everywhere in Indonesia. Well, they are convenient but the convenience come with the downside.
It is that the service is too rigid and formal. People come in, take what they need, go to the counter, and pay for them. There are chit chats sometimes, but it feels like it’s just for formality.
It is the same with malls. The service is no different compared to convenience stores. What is worse, they are growing rapidly in numbers. It’s not weird to see two competitive convenience store side by side.

Though, it’s not that weird to see the growth since they are quick to pick up the trend in Indonesia. The convenience stores use the concept of mini market and a cafe. Indonesian people welcome it as youngsters love to hang out with their friends.

But, the formal and rigid service really wastes the kindness and warmth of Indonesian people. You can not find this kindness in those malls or convenience stores.
If you want, you can find it in a ‘warteg‘ (warung TegalĀ or Tegal stalls). Basically, they sell food and drinks with a very cheap price if compared to convenience store and malls. Fried rice, instant noodle, coffee, iced sweetened tea and other kinds of food can be found there with a fair price.

It is here where you can find kindness, having a chit chat with Indonesian people. The food is not bad too, although you might need a stomachache medicine like Norit because your stomach need to get used to Indonesian food.

(See this video below about a ‘warteg‘)

Sadly, the numbers of ‘warteg‘ are decreasing. It seems Indonesian people are moving towards efficiency rather than socialization. Such a waste for Indonesian’s kindness, isn’t it?

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